1. Products and Ingredients
What is Salmon PDRN, and how does it benefit my skin?
What is Salmon PDRN, and how does it benefit my skin?
Salmon PDRN is a clinically proven ingredient derived from salmon DNA. It helps regenerate skin cells, improves hydration, and promotes collagen production, giving your skin a smoother, firmer, and more radiant appearance.
Are Glaciare products suitable for sensitive skin?
Are Glaciare products suitable for sensitive skin?
Yes, all Glaciare products are formulated to be gentle on sensitive skin. They are dermatologist-tested and free from harsh chemicals to ensure they are safe for all skin types.
Are the ingredients used in Glaciare products clean and safe?
Are the ingredients used in Glaciare products clean and safe?
Absolutely. We use high-quality, skin-safe ingredients that are clean and clinically tested to deliver effective results without compromising your skin’s health.
Are your products tested on animals?
Are your products tested on animals?
No, Glaciare is a cruelty-free brand. We never test our products on animals.
Do Glaciare products contain harsh chemicals or parabens?
Do Glaciare products contain harsh chemicals or parabens?
No, our formulas are free from parabens, sulfates, and harsh chemicals. We prioritize your skin’s safety and well-being.
Where are your products manufactured?
Where are your products manufactured?
Our products are developed in collaboration with leading skincare experts in South Korea, the heart of beauty innovation.
Is Glaciare a dermatologist-approved brand?
Is Glaciare a dermatologist-approved brand?
Yes, our products are rigorously tested and approved by dermatologists to ensure they meet the highest standards of safety and efficacy.
2. Use and results
How often should I use the Glaciare Salmon PDRN Collagen Gel Mask?
How often should I use the Glaciare Salmon PDRN Collagen Gel Mask?
We recommend using the mask 2-3 times per week for optimal results, but it can be adjusted based on your skin’s needs.
How long does it take to see visible results?
How long does it take to see visible results?
You’ll notice immediate hydration and radiance after the first use, while more significant improvements, like smoother texture and reduced pores, can be seen within 2-4 weeks of regular use.
Can I use the mask if I have acne-prone skin?
Can I use the mask if I have acne-prone skin?
Yes, our mask is gentle enough for acne-prone skin. It helps soothe inflammation and improve overall skin texture without clogging pores.
Is this product suitable for all skin types?
Is this product suitable for all skin types?
Yes, Glaciare’s mask is designed to work on all skin types, including dry, oily, combination, and sensitive skin.
Can I include Glaciare products in my existing skincare routine?
Can I include Glaciare products in my existing skincare routine?
Absolutely! Our mask can be seamlessly incorporated into your routine. We recommend applying it after cleansing and before your moisturizer.
Do I need to rinse my face after using the mask?
Do I need to rinse my face after using the mask?
No, there’s no need to rinse. After removing the mask, gently pat the remaining serum into your skin for maximum absorption.
What should I do if I experience irritation or redness after using the product?
What should I do if I experience irritation or redness after using the product?
Although our formulas are designed to be gentle, if irritation occurs, discontinue use and consult a dermatologist. This is rare, but it’s important to listen to your skin.
Can I wear makeup after using the mask?
Can I wear makeup after using the mask?
Yes! In fact, the mask preps your skin beautifully for makeup by providing a smooth, hydrated base.
3. Delivery and orders
Do you ship to all Middle Eastern countries?
Do you ship to all Middle Eastern countries?
Yes, we ship to all Middle Eastern countries, including the UAE, Saudi Arabia, Qatar, and more.
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-7 business days, depending on your location.
Can I track my order?
Can I track my order?
Yes, once your order is processed, you’ll receive a tracking link to monitor its progress.
What should I do if I receive a damaged or defective product?
What should I do if I receive a damaged or defective product?
Please contact our customer support team immediately. We’ll arrange for a replacement or refund as quickly as possible.
Do you offer refunds or exchanges?
Do you offer refunds or exchanges?
Yes, we have a 30-day return policy for unopened and unused products. Please visit our Returns & Exchanges page for more details.
Are there any additional shipping fees for international orders?
Are there any additional shipping fees for international orders?
Shipping fees vary by country and are calculated at checkout. We occasionally offer free shipping promotions, so stay tuned!
4. Ethics and Commitment
Are your products cruelty-free?
Are your products cruelty-free?
Yes, all Glaciare products are 100% cruelty-free. We never test on animals.
What makes Glaciare different from other skincare brands?
What makes Glaciare different from other skincare brands?
Glaciare combines Korean skincare innovation with the unique benefits of Salmon PDRN, creating effective, results-driven products tailored to the needs of Middle Eastern skin.
Is Glaciare environmentally friendly?
Is Glaciare environmentally friendly?
Yes, we’re committed to sustainability. Our packaging is designed to minimize waste, and we continuously strive to reduce our environmental impact.
Do you use sustainable packaging?
Do you use sustainable packaging?
Yes, we use recyclable materials wherever possible to reduce our footprint and protect the planet.
5. Health Concerns
Can I use this product during pregnancy or while breastfeeding?
Can I use this product during pregnancy or while breastfeeding?
Our formulas are safe, but we recommend consulting your doctor before using any new skincare products during pregnancy or breastfeeding.
Is the Salmon PDRN safe for long-term use?
Is the Salmon PDRN safe for long-term use?
Yes, Salmon PDRN is clinically proven to be safe and effective for regular, long-term use.
Can Glaciare products help with specific concerns like hyperpigmentation, fine lines, or dryness?
Can Glaciare products help with specific concerns like hyperpigmentation, fine lines, or dryness?
Absolutely. Our mask targets multiple concerns, including hydration, texture improvement, and a more even skin tone.
Are there any potential side effects of using Glaciare products?
Are there any potential side effects of using Glaciare products?
Side effects are rare. However, if you have very sensitive skin, we recommend patch testing before full application.
Can I use Glaciare products if I have a medical skin condition like eczema or rosacea?
Can I use Glaciare products if I have a medical skin condition like eczema or rosacea?
Yes, but we recommend consulting a dermatologist first to ensure compatibility with your condition.
6. Tips and general information
How should I store the mask to keep it effective?
How should I store the mask to keep it effective?
Store the mask in a cool, dry place away from direct sunlight. For an extra refreshing experience, keep it in the fridge!
Can men use Glaciare products?
Can men use Glaciare products?
Of course! Our formulas are suitable for everyone, regardless of gender.
What inspired the creation of Glaciare?
What inspired the creation of Glaciare?
Our founder, Leila, struggled with her skin for years and created Glaciare to bring effective, science-backed solutions to everyone.
What does 'glass skin' mean, and how can Glaciare help me achieve it?
What does 'glass skin' mean, and how can Glaciare help me achieve it?
‘Glass skin’ refers to smooth, luminous, and clear skin. Glaciare’s products are specifically designed to hydrate, refine, and brighten your skin to achieve this look.
What other products are in the Glaciare lineup?
What other products are in the Glaciare lineup?
Stay tuned! We’re always working on expanding our collection to bring you more innovative skincare solutions.
More questions ?
Don't hesitate to contact us at our e-mail address: support@rolloba.com
Or directly in the chat bubble where we are available 24 hours a day.